Author: Neha Gupta

Neha Gupta is an experienced professional in the field of BPO Services India. She is currently working in Octopus Tech Solutions, an outsourcing company helping startups to achieve their business goals.
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Business
Why You Need Empathy in Your Customer Service Team

  Empathy should not be confused with sympathy which is the recognition of other person’s problem, even showing concern but remain entirely unaffected from within. Empathy is connecting with others on an emotional level. Wikipedia defines Empathy as the capacity to feel….

BY Neha Gupta
BPO Outsourcing Benefits for the Insurance Sector
Business
BPO Outsourcing Benefits for the Insurance Sector

Insurance basically offers a protection from uncertain financial loss. This sector, to be honest, is not having its golden days recently. The shifting governmental policies and the cut-throat competition are considered to be the main reason behind it. On the….

BY Neha Gupta