Business
Saas- The Next Big Thing in Customer Service
The digital has opened up newer avenues for brands to reach out to their consumer base. This is not only a mechanism to maintain relationships with existing customers but also reach out to newer ones. With more and brands investing….
BY Mashum
Business
Why You Need Empathy in Your Customer Service Team
Empathy should not be confused with sympathy which is the recognition of other person’s problem, even showing concern but remain entirely unaffected from within. Empathy is connecting with others on an emotional level. Wikipedia defines Empathy as the capacity to feel….
BY Neha Gupta